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Contact us and FAQ

SHIPPING

  • Most of our items are shipped via Australia Post with a flat $12.50 rate.
  • Please allow 1-2 business days for order processing items and non made to order items (3D prints)
  • Orders over 5kg are sent by courier and may incur additional fees. 
  • We also offer Local Pickup from our store in Wallsend NSW

     RETURNS

    • If your 3D Print arrives damaged please contact us with photos of the miniature affected by the breaks so we can organise replacements
    • Returns of damaged and wrong orders must be performed within 14 working days of order delivery (tracking must be provided) and will be at the buyers expense. We also require proof of purchase.
    • Wrong orders returns must be returned in a fit for retail state to be eligible for a refund of item purchased or replacement.

    REFUNDS

    • Change of mind refunds: We are not obligated to provide refunds or  replacements should a customer change their mind after a purchase has been made. Any change of mind refunds we do approve will not be in cash but instead via Store Credit. These will be considered after the items have been returned to us at the customers own expense and again only provided in the case that the items are unopened and in a fit for retail sale condition.

      Resin Miniatures Assembly

      • There is no need to wash the resin miniatures before assembly they are prewashed as part of the printing process. We recommend using super glue to assemble any parts.
      • If your miniature has any noticeable bends we recommend using some hot water to soften the resin before trying to reshape the miniature a guide on how to do this can be found here: https://www.youtube.com/watch?v=2_9oJGATwJI

      Promotions

      • SPOOKY15: 15% Off a one time purchase of all 3D prints except carry cases. One use per customer, minimum order value $45.

      GET IN TOUCH WITH THE GREENSKIN TEAM BELOW.